Privacy Policy
This Privacy Policy explains how Go-Go Bikes (“we”, “our” or “us”) collects, uses, shares and protects your personal information in line with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.
By using our website (www.gogobikes.co.za) or our services, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
You may browse most of our website without providing any personal details. However, to access certain services—such as creating an account, customer support, or managing your subscription—we may require information that identifies you. This could include:
- Your name and contact details
- Account login details (e.g. username and password)
- Payment or billing information
- Information used to recover a lost password
We may also collect non-identifiable information automatically, such as:
- Browser type and version
- Operating system
- Pages visited and time spent on the site
- Referring website address
2. Purpose of Collection
We collect and process personal information only for specific, lawful purposes, including to:
- Provide and manage our services
- Process orders and payments
- Respond to enquiries and provide support
- Improve our website and customer experience
- Comply with legal or regulatory requirements
We will not use your information for purposes not outlined in this policy without first notifying you.
3. Sharing of Personal Information
We may share your personal information with trusted service providers who assist us with functions such as payment processing, deliveries, or customer service. These providers are only given the information necessary to perform their duties and are contractually bound to keep your information secure and confidential.
We will not sell or rent your personal information to third parties.
4. Card Payment Security
We do not store your card details for recurring payments. At checkout, your card information is securely tokenised by our authorised payment gateway and stored in that format only. These details are never shared with any third party, except as required to process and secure your payment.
5. Security of Your Information
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
6. Your Rights under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or update your information if it is inaccurate or incomplete
- Request that we delete or destroy personal information we are no longer entitled to keep
- Object to the processing of your personal information in certain circumstances
- Lodge a complaint with the Information Regulator (South Africa) if you believe we have not respected your rights
Requests for access or correction may need to be made in writing, and a reasonable fee may be charged where allowed by law.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Any changes will be published on our website and will apply from the date of publication.
8. Contact Us
If you have any questions or concerns about how we handle your personal information, or if you would like to exercise your rights under POPIA, please contact us at:
kelly@gogobikes.co.za
You may also contact the Information Regulator of South Africa:
- Website: https://inforegulator.org.za
- Email: complaints.IR@justice.gov.za