Shipping & Delivery – Go-Go Bikes
We do our best to make sure your bike arrives safely and on time. Here’s what you need to know:
Where We Deliver
- We currently deliver in Cape Town and the Cape Winelands.
- If you’re in a very remote or hard-to-reach area, delivery may take longer. In rare cases where delivery isn’t possible, we’ll cancel your order and refund you.
How Long It Takes
- Delivery usually takes 5 to 7 working days after you checkout.
- Deliveries to the Cape Winelands may take a little longer since we’re Cape Town–based.
- Every bike is built, safety-checked, and tested by a qualified mechanic before it leaves us, so it may take a bit longer than regular online orders — but you’ll know it’s safe and ready to ride.
Need It Urgently?
- If you need your bike by a certain date (like for a birthday), get in touch and we’ll see what we can do.
- We’ll always try to help, but fast-tracking isn’t guaranteed as it depends on stock, workshop time, and couriers.
Communication
- You’ll get delivery updates from us, or a third party courier, by SMS, WhatsApp, or email, so you know when to expect your bike.
Delivery Requirements
- An adult (18 or older) must be home to receive the bike and sign for it.
- If no one’s home, the courier will mark the delivery as missed, and you may need to pay for re-delivery.
- We only deliver to home addresses given at checkout — not to work, friends, or any other addresses.
- If the delivery circumstances are unsafe or appear unusual, we may postpone, reschedule or cancel the delivery, at your expense.
Changing Delivery Details
- Need to change your delivery date or address? Please let us know as soon as possible at kelly@gogobikes.co.za
- Once your bike has been dispatched, changes are difficult to make as bikes are bulky and couriers have limited flexibility.
General Info
- Deliveries are handled by trusted third-party couriers.
- Once your bike has been delivered, responsibility passes to you.
- For any questions about your delivery, drop us a line at kelly@gogobikes.co.za
The Legal Bits
To view our contractual ‘Shipping and Delivery’ terms, please see our full Terms and Conditions.